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Complaining…

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Yesterday was kind of a hellish day. It was busy from the start, I had a couple of appointments already lined up, then one cancelled, and not ten minutes went by before I had a walk-in. This particular client told me that she had an appointment with me – wrong. However, she was recently hospitalized, and it’s pretty standard for a person in such a case to come in to see their Case Manager. So I met with her, updated her paperwork, said good-bye, then about another 20 minutes went by, another walk-in. Then later, another person “in crisis” (an easy one, it was resolved quickly). Tried to call a client’s daughter in CA, as clt is now hospitalized, doesn’t have any place to be discharged to, so this is in the back of my mind. Then my scheduled appointment comes in, she’s crying, pretty unstable, and only 21 so my heart was breaking for her, but there’s not much I can do. Then I get a call back from the daughter of the hospitalized lady, we talk for 40 minutes, most of which is the daughter venting, frustrated, etc. The greatest part, I still don’t have a place to put this client. THEN, I get a call, one of my clients is on site, hysterical, trying to get clean but she’s got some serious urges kicking, and she’s afraid she’s going to use if she goes back to the shelter she’s at. Oh, and now it’s 4:15pm. So we scramble, try to find her a place for the night where she won’t be temptedor able to use. In the process of looking for a crisis bed, my boss tells me he’s got one of my clients on the phone, she’s suicidal, she was intaked about a week or so ago, her first Dr. appointment isn’t for a couple weeks (very standard), but that she wants an appointment NOW. I deal with that, tell her nicely that it’s not going to happen, then hang up. We finally find a crisis bed for this other client who’s ready to relapse around 4:50, but she has be out by 10am the next morning. She doesn’t want it…

Then I leave, and I go to meet my soon-to-be brother-in-law for his bachelor party. Chicken wings and beer. That helped…

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Written by jeffrossman

October 9, 2008 at 4:12 pm

Posted in Work

Tagged with ,